our story & team
Compassionate Guidance,
Rooted in Experience.
For over fifteen years, Elder Care management has stood beside families navigating the complexities of ageing - offering clarity, advocacy, and a deeply personal touch.
our principles
What we stand for
Trust
Compassion
Expertise
Dignity
by the numbers
A commitment you can count on
16+
Years of Client Service
Serving families with trusted guidance since 2010
5
Counties Served
Sacramento – South Placer – West El Dorado Yolo - Solano
50+
Years of Combined Experience
A seasoned team strengthened by diverse backgrounds and experiences
100%
ALCA All-In
All of our Care Managers are Active Members of ALCA
Leadership today
Building on a legacy of care
Since its founding in 2010, Elder Care Management has been shaped by experienced, hands-on leadership dedicated to delivering thoughtful, high-quality support to older adults and their families. Today, that legacy continues through a deeply tenured and aligned leadership team that brings continuity, clinical insight, and operational discipline to every aspect of the organization.
At the center of this team is Louie Handugan, Director of Care Management, who leads the day-to-day management of care operations, ensuring consistency, responsiveness, and accountability across the organization. Supporting this work is Felicia Juntunen, Director of Professional Standards, who ensures that every member of the team upholds the high level of professionalism, ethics, and care standards that define our services. Complementing their leadership is Gail Arno, a founding member of the organization and former Director of Care Management, who continues to serve as a trusted mentor and role model for newer care managers.
Rounding out the leadership team is Maureen Lawrence, Director of Community Outreach, who has been a cornerstone of ECM’s presence in the greater Sacramento community since 2016. Maureen has been instrumental in educating families, healthcare professionals, and community partners about the value of professional care management — serving as a tireless evangelist for the field and a steadfast advocate for older adults throughout her time with the organization.
Together, this leadership team reflects both the history and the future of Elder Care Management — grounded in experience, aligned in purpose, and committed to delivering exceptional guidance and support to every client and family we serve.
Louie Handugan
Director of Care Management
Felicia Juntunen
Director of Professional Development
Gail Arno
Founding Member and Former Director
Maureen Lawrence
Director of Community Outreach
meet the team
The people behind your care plan
Louie Handugan, MDIV
Director of Care Management
Louie brings over 15 years of hospice leadership to his new role as Director of Care Management. He has guided interdisciplinary teams- including Medical Social Workers, Chaplains, and Therapists- who support patients and families through the emotional, mental, and spiritual complexities of end-of-life care.
Felicia Juntunen, BSW, MA, CMC
Director of Professional Development
Felicia received her Bachelor’s degree in Social Work and a Master’s in Gerontology from California State University, Sacramento. In 2011/12, during her graduate program she served as a student intern with Elder Care Management then officially joined the Care Management team shortly thereafter.
Gail Arno, BS, CMC
Founding Member, Senior Care Manager
Piper Jackson, BA, CDP
Lead Aging Life Care Manager
Mary Beth Panebianco, BSW
Care Manager
Colleen Karlin, LVN
Care Manager
Laura Houlton, BSG
Care Manager
Rachael Twiner, BS, RGN
Care Manager
Darci Nunes, BA
Care Manager
Maureen Lawrence, BS
Director of Community Outreach
Our history
A vision born from personal experience
Elder Care Management (ECM) was founded in 2010 by Ginger McMurchie who brought together an experienced team of care managers, gerontologists, and registered nurses, each who had a depth of personal and professional experience working with the elderly and disabled.
Throughout her career, Ginger saw the need for a trusted group of advisors where families could go to get answers to tough questions and find resources that were appropriate and trustworthy. Within ECM, she assembled an exceptional team of Care Managers to help families navigate the confusing array of services and options.
Because the Elder Care Management team has personal experience caring for their loved ones and seeing firsthand how confusing the choices are, our Care Managers bring a passion for their work that truly brings solace and comfort to those in need.
Ginger McMurchie, Founder
our network
A vast network of Eldercare professionals
Our Care Managers collaborate with a trusted circle of specialists – so you never have to navigate a referral network alone.
Physicians & Clinicians
Hospice Professionals
Residential Care
Home Care Agencies
Elder Law Attorneys
Fiduciaries & Conservators
Support Groups
Community Resources
Families We've Helped
What families say about us
"
I can’t say enough good things about Elder Care Management. I was referred to ECM when my mom was showing signs of Dementia. We needed someone to help with getting my mom to appointments but mostly she needed some more social interaction. Gail Arno was our first point of contact and she was great.
— Kelly H, Sacramento
"
If there was a 10 star rating, I would give ECM all 10! As a senior safety specialist, I often say “aging is a team sport” because going it alone is not recommended, whether for yourself or a family member. I can’t emphasize enough how important it is to have ECM on your team to bring trusted resources and information to you, in many ways, the way a general manager would oversee a project.
— Dot, Senior Care Speclalist
"
The Elder Care Management team has been supporting my family for 4 years! They have been an exceptional extension of our family providing support whenever needed. Whether it’s routine medical checkups, ER visits, emotional support, or trips to the nail salon, the care team always provides the utmost professional care 24/7.
— Brandi G, Roseville
where we serve
Proudly serving the Greater Sacramento & Solano regions
Not sure if you need a Care Manager?
The first call is always free. In 30 minutes, we can help you understand whether Care Management is the right fit — and if not, point you toward resources that are.
Our team has helped over 1,000 Greater Sacramento families find clarity, structure, and peace of mind.