Sacramento Office: (916) 206-4420   |   Vacaville Office: (707) 615-4422   |   info@eldercm.com
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Aging Life Care Professionals · Serving Sacramento Since 2010

Your family doesn't
have to navigate
this alone.

Expert, compassionate guidance through every stage of the aging journey — from the first difficult conversation to ongoing care coordination.

Schedule a Call
Our Services
Years Serving
Sacramento
0 +
Families
Supported
0 +
Crisis
Availability
24/ 0 *

*24/7 crisis response only available in Greater Sacramento region.

Member

Aging Life Care
Association

Service Area

Sacramento, Placer, Yolo & Solano

Approach

Person-Centered Care Team

Experience

Serving Families Since 2010

who we are

Comprehensive care
for complex situations

Care Management is an interdisciplinary service that addresses the medical, emotional, social, and practical aspects of aging. At Elder Care Management, we follow the professional standards of the Aging Life Care Association — assessing needs, guiding decisions, and coordinating care so families can navigate aging with confidence.
  • Medical & functional needs assessment
  • Personalized written Plan of Care
  • Coordination across all providers
  • Family communication & education
  • Crisis intervention & emergency support
  • Legal, financial & housing advocacy
Learn More About Our Approach

Our Services

How we support your family

From initial assessment through long-term partnership, we step in as your trusted guide — so you never have to navigate the aging journey alone.

Care Assessment & Planning

A comprehensive in-home evaluation of medical, functional, cognitive, and psychosocial needs — resulting in a personalized written Plan of Care with short and long-term goals.
In-home evaluation
Risk identification
Written care plan

Ongoing Care Management

Continuous monitoring and coordination as needs change over time — including medical appointment coordination, health advocacy, and regular communication with families and providers.
Appointment coordination
Family updates
Provider liaison

Crisis Intervention & Management*

24/7 availability for urgent situations and emergencies — providing advocacy during hospitalizations, supporting families through sudden health changes, and managing high-stress events.
24/7 availability
Hospital advocacy
Emergency support

*24/7 crisis response only available in Greater Sacramento region.

Mediation & Health Advocacy

Support for medication adherence, physician order organization, and care communication — while helping families align on decisions, reducing conflict and confusion during difficult times.
Family mediation
Medication oversight
Continuity of care

Our Process

The right level of support, at the right time

We meet you exactly where you are — whether you need a single conversation to find clarity, or a long-term partner to coordinate complex ongoing care.

01
Phone Call

FREE 30MIN

A brief introductory conversation to understand your situation, answer immediate questions, and determine how we can help.

01
Phone Call

FREE 30MIN

A brief introductory conversation to understand your situation, answer immediate questions, and determine how we can help.

02
In-Person Consultation

SCHEDULED · 1–2 HOURS

A deeper discussion of needs, challenges, and family dynamics — resulting in a clear, personalized strategy and next steps.

02
In-Person Consultation

SCHEDULED · 1–2 HOURS

A deeper discussion of needs, challenges, and family dynamics — resulting in a clear, personalized strategy and next steps.

03
Care Assessment

HOURLY · COMPREHENSIVE

A full written Care Plan outlining recommendations, community resources, and a structured path forward for your family.

03
Care Assessment

HOURLY · COMPREHENSIVE

A full written Care Plan outlining recommendations, community resources, and a structured path forward for your family.

04
Ongoing Management

HOURLY · LONG-TERM PARTNERSHIP

A dedicated Care Manager who coordinates care, advocates for your loved one, and adapts as needs change over time.

04
Ongoing Management

HOURLY · LONG-TERM PARTNERSHIP

A dedicated Care Manager who coordinates care, advocates for your loved one, and adapts as needs change over time.

meet the team

The people behind your care plan

Our Care Managers are experienced and dedicated professionals who bring deep compassion and expertise to every family they serve.

Louie Handugan, MDIV

Director of Care Management

Louie brings over 15 years of hospice leadership to his new role as Director of Care Management. He has guided interdisciplinary teams- including Medical Social Workers, Chaplains, and Therapists- who support patients and families through the emotional, mental, and spiritual complexities of end-of-life care.

Felicia Juntunen, BSW, MA, CMC

Director of Professional Development

Felicia received her Bachelor’s degree in Social Work and a Master’s in Gerontology from California State University, Sacramento. In 2011/12, during her graduate program she served as a student intern with Elder Care Management then officially joined the Care Management team shortly thereafter.

Gail Arno, BS, CMC

Founding Member, Senior Care Manager

Gail brought her expertise to the team at Elder Care Management in 2010, after starting her career in the aging services field back in 1998 as a family consultant for a local placement agency. As a placement agent, she actively educated and guided a generation of seniors and their families to resources and services available throughout the Sacramento area.

Piper Jackson, BA, CDP

Lead Aging Life Care Manager

Piper earned her undergraduate degree from California State University Sacramento and went on to obtain her Residential Care for the Elderly Certificate (RCFE) through the California Department of Social Services. Piper is an active member of the Aging Life Care Association and a Certified Dementia Practitioner through the NCCDP.

Families We've Helped

What families say about us

Over 1,000 families in the Greater Sacramento region have trusted us to guide them through one of life’s most challenging journeys.

"

ECM gave our family clarity in an overwhelmingly stressful time. Our Care Manager became an indispensable guide — we couldn’t have managed Mom’s transition without her.
— D. Hartwell, Sacramento

"

As a long-distance family, having ECM on the ground meant everything. They attended appointments, kept us informed, and advocated fiercely for Dad’s comfort and dignity.
— R. & S. Okonkwo, out-of-state family

"

The Care Plan they developed opened our eyes to options we never knew existed. Their expertise reduced our anxiety and gave us a roadmap we could actually follow.
— D. Hartwell, Sacramento

Who We Help

Is this the right time
to reach out?

Care Management can be especially valuable in situations like these:

New dementia diagnosis

Unsure how to plan for the changes ahead or which resources to trust.

Balancing family & career

Managing children, a career, and the growing needs of aging parents simultaneously.

Long-distance caregiving

Unable to attend medical appointments or respond to emergencies in person.

Family disagreement on care

Siblings with differing opinions about what's best for a parent's care.

Living alone without family nearby

An older adult who needs support but lacks a nearby family network.

Not sure if you need a Care Manager?

The first call is always free. In 30 minutes, we can help you understand whether Care Management is the right fit — and if not, point you toward resources that are.

Our team has helped over 1,000 Greater Sacramento families find clarity, structure, and peace of mind.

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