Privacy Policy

Effective Date: November 1, 2024
Last Updated: November 20, 2024

Support for Family, LLC, doing business as ApexCare and Elder Care Management (“we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard the personal information you provide through our website (https://www.eldercm.com) and associated services.

1. Information We Collect

We collect the following types of information to provide our services effectively:

  • Personal Information: Includes your name, phone number, email address, and other details you submit via forms.
  • Non-Personal Information: Includes IP address, browser type, device information, and data collected through cookies and tracking technologies.

2. How We Use Your Information

We use the information collected for purposes including, but not limited to:

  • Responding to your inquiries and requests.
  • Scheduling consultations or assessments.
  • Sending updates or relevant notifications.
  • Improving our website and services.

SMS Communications:
If you explicitly opt in to receive SMS messages, we will use your phone number solely for SMS communications, including:

  • Appointment reminders and updates.
  • Relevant notifications or alerts.
  • Responses to inquiries made via SMS.

3. SMS Opt-In Policy

When you provide your phone number through our forms, you may choose to receive SMS communications by checking the designated consent box.

Opt-In Consent Language:
“By checking this box, you consent to receive SMS messages from Support for Family, LLC, dba ApexCare and Elder Care Management, at the phone number provided. Message and data rates may apply. You can opt out at any time by replying STOP to any SMS message you receive.”

Key Details:

  • Your consent to receive SMS messages is not required to access our services.
  • Opting into SMS communication does not include other forms of contact, such as email or phone calls.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share information with service providers to perform specific functions on our behalf (e.g., sending SMS messages), ensuring your data is protected and used solely for the intended purpose.

5. Data Security

We take reasonable steps to safeguard your information against unauthorized access, disclosure, or misuse. These measures include:

  • Secure storage of personal data.
  • Encryption of sensitive information where applicable.

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal information.
  • Opt out of SMS communications by replying STOP to any SMS message or contacting us directly.
  • Request clarification about how your data is used.

7. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or applicable laws. Updated versions will be posted on our website with a revised effective date.

8. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

Support for Family, LLC dba ApexCare and Elder Care Management
1333 Howe Ave, Ste 206
info@apexcare.com
877-916-9111